Technical Support & Application Engineering
Direct assistance for CAN bus integration, SAE J1939 and CANopen configuration, software flashing tools, and hardware pinout verification.
Email: [email protected]
Phone: +1 905 602 9270 x300
Department Directory
Direct Customer & Engineering Support Contacts
Connect directly with Axiomatic specialized engineering, quality assurance, and administrative departments worldwide for responsive service on off-highway and industrial control solutions.
Sales Inquiries & OEM Quotations
Commercial support for catalogue selection, high-volume B2B pricing, OEM custom ECU engineering proposals, and worldwide shipment logistics.
Email: [email protected]
Global Offices: Canada | USA | Finland | Australia
Quality Concerns & RMA Authorization
ISO 9001:2015 quality feedback, warranty evaluation, failure mode analysis (FMA), and Return Material Authorization (RMA) tracking.
Email: [email protected]
Facility: Mississauga, Ontario, Canada
Accounts Payable
Supplier billing administration, global payment verification, and procurement financial documentation.
Email: [email protected]
Accounts Receivable
Customer invoicing assistance, international wire transfer settlement, and credit verification.
Email: [email protected]
Global Customer Service Standards
ISO 9001:2015 certified design, assembly, and customer support ensuring strict adherence to environmental and technical specifications.
100% Quality Inspected
Engineering Excellence
Comprehensive Engineering Assistance for OEMs
Axiomatic provides full lifecycle support for electronic control units, protocol gateways, and power converters operating in demanding field environments.
Custom Application Flashing & Configuration
Our application engineers collaborate with machine design teams to pre-load custom firmware, calibrate dither frequency for hydraulic proportional valves, set CAN message IDs, and configure I/O thresholds before factory dispatch.
Field Diagnostics & Network Integration
Troubleshoot CAN bus communication issues, protocol translation between J1939, Modbus, Ethernet, and CANopen networks, and verify signal integrity across extreme operating temperatures and high vibration levels.
ISO 9001 Quality & Warranty Returns
Every standard product is manufactured under ISO 9001:2015 quality management. In the event of field anomalies, our quality engineering team conducts root-cause analysis and issues formal 8D reports when requested.
Support Knowledge Base
Frequently Asked Support & Service Questions
Please provide the exact model part number (P/N), serial number (S/N), supply voltage range, connected CAN network standard (e.g. SAE J1939 baud rate), and a clear description of the input/output behavior or error codes observed.
Axiomatic offers EA configuration tools, electronic user manuals, assembly drawings, and STEP/3D files upon request or through our technical documentation section to streamline your vehicle design process.
Our technical support and application engineering teams in Canada and Finland typically respond to global engineering inquiries within 1 business day.
All items returned for evaluation require a Return Material Authorization (RMA) number issued by our Quality Assurance team. Units are inspected, tested against original factory specs, and evaluated for resolution.
Need Immediate Technical Assistance or Custom ECU Support?
Our global engineering and application specialists are available to review your machine control requirements and protocol integration parameters.